I have a refurbished desktop windows xp and i can't get onto the internet anymore when i downloaded a new version of internet explorer and i tried to do a reset to and older time and i still get nothing and i want my desktop back and working again
Wired or wireless connection?
try start - run CMD
and then ipconfig
and let us know what the two results are.
wired and i also have no icons on it
and where do i get the start-run CMD when i have no icons on my computer screens
Click Start. Look for Run. Usually on the bottom right of the Start Menu. Also, you can try holding the Windows key and pressing R.
can't do that as i have no icons and i tried to do start and r and i can't do that it either i get can't run dll either when i do start and r
No icons? No start bar? Means explorer.exe is not running, if you have tried restarting your computer already, something is broken in Windows, how easy that will be to fix, no idea yet.
Try safe-mode with networking, when first turning on your computer from being powered off, tap the F8 key until you see Advanced Start-Up Options.
You're looking for a button that looks like this: .
Hold that down and press the letter R. Should bring up Run.
I'm not sure if that will work if explorer isn't running though.
can't do any of this i guess i have to take it in to a professional
Sorry we haven't been able to help you with this, but it sounds like there might be a problem with your operating system so taking it to a PC tech would probably be the best option. Hopefully you can get your computer up and running soon!
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