AnsweredAssumed Answered

Why CC on some channels with HD box and not nonHD box?

Question asked by scrawny on Nov 22, 2012
Latest reply on Nov 23, 2012 by kevinds

I get Closed Caption on some channels when using a Motorola 6200 HD box, and sometimes get only partial CC on those channels, but don't get any CC when using the standard small digital box.

 

Both TV and HD box have CC shut off, but CC still comes through on some channels when the HD box is attached. This has been going on for about 2-3 weeks now. I first noticed it with TCM, but that's been fixed. It's a pain in the arse to have to unplug the HD box and switch to the small digital box when I want to watch a lower channel which has CC on it. Higher channels I can't get with the small digital box (haven't told Shaw to setup small box for present lineup configuration) and so I have to unplug that but am left with CC on the higher channels on the HD box. Sheesh.

 

I got a call into Shaw for service man as Support couldn't solve problem for me, but am wondering if any other Shaw user has been having CC problems.

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