AnsweredAssumed Answered

Very slow connection in Victoria for past 3 days - Speedtest results 90-95Mbps

Question asked by rjanz11 on Nov 24, 2012
Latest reply on Nov 30, 2012 by jashah

For the past three days, myself and a handful of my friends who are also Shaw customers have been experiencing very slow download speeds. When I run the Shaw speed test, I get speeds from 90-95Mbps (I have Broadband 100) so that seems normal. When I try to stream any video or load any pages/images, it takes forever.

 

I have spoken to tech support, they could not figure it out, but have scheduled a technician to come and have a look, but I'm positive it's not on my side. I've tried all of the options from here How to troubleshoot slow Internet speeds and nothing has worked. I've also run trace routes and 20/30 results are "Request timed out."

 

Everything was working normally until three days ago, and I didn't change any network settings, or do anything with my router to cause this issue. The fact that other people I know in the area are also experiencing this problem leads me to believe the problem is on Shaw's end.

 

Edit: I've spoken to over thirty people that are Shaw customers in Victoria, and they are all experiencing a slow-down with their service. This definitely seems like a problem on Shaw's side now.

 

Edit 2: I've posted to r/VictoriaBC on Reddit, and it seems many other people are being affected by this problem. http://www.reddit.com/r/VictoriaBC/comments/13qtno/are_any_other_shaw_customers_experiencing_very/

 

2329981478.png

 

Tracing route to www.shaw.ca [204.209.208.8]

over a maximum of 30 hops:

  1     8 ms     8 ms     7 ms  xxxxxxxxxx-PC [0.0.0.0]

  2     9 ms    16 ms     7 ms  64.59.163.226

  3     7 ms     7 ms     7 ms  rd1cv-ge1-0-0.gv.shawcable.net [66.163.72.5]

  4    16 ms    15 ms    16 ms  66.163.78.90

  5    20 ms    12 ms    12 ms  66.163.68.146

  6    25 ms    24 ms    27 ms  rc2so-tge0-9-1-0.cg.shawcable.net [66.163.77.225]

  7    38 ms    39 ms    32 ms  rd1so-ge11-1-0.cg.shawcable.net [66.163.71.170]

  8    23 ms    28 ms    25 ms  24.244.50.9

  9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

Trace complete.

 

C:\Windows\system32>ping www.shaw.ca

Pinging www.shaw.ca [204.209.208.8] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 204.209.208.8:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

Tracing route to www.google.ca [74.125.129.94]

over a maximum of 30 hops:

  1    12 ms     7 ms    14 ms  xxxxxxxxxx-PC [0.0.0.0]

  2     8 ms    10 ms    17 ms  64.59.163.226

  3    19 ms    15 ms    15 ms  rc3wt-ge10-0-0.wa.shawcable.net [66.163.76.217]

  4    17 ms    15 ms    15 ms  rx0wt-abovenet.wa.shawcable.net [66.163.68.22]

  5    12 ms    12 ms    10 ms  72.14.214.53

  6    15 ms     9 ms    11 ms  209.85.249.34

  7    10 ms    15 ms    18 ms  66.249.94.197

  8    18 ms    19 ms    22 ms  216.239.46.208

  9    17 ms    18 ms    24 ms  216.239.48.167

10     *        *        *     Request timed out.

11    20 ms    21 ms    18 ms  pd-in-f94.1e100.net [74.125.129.94]

Trace complete.

 

 

C:\Windows\system32>ping google.ca

Pinging google.ca [74.125.129.94] with 32 bytes of data:

Reply from 74.125.129.94: bytes=32 time=17ms TTL=49

Reply from 74.125.129.94: bytes=32 time=20ms TTL=49

Reply from 74.125.129.94: bytes=32 time=17ms TTL=49

Reply from 74.125.129.94: bytes=32 time=22ms TTL=49

Ping statistics for 74.125.129.94:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 17ms, Maximum = 22ms, Average = 19ms

 

 

C:\Windows\system32>ping -l 2048 google.ca

Pinging google.ca [74.125.129.94] with 2048 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 74.125.129.94:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Outcomes