AnsweredAssumed Answered

Problem with digital cable converter or remote?

Question asked by dande on Nov 24, 2012
Latest reply on Dec 3, 2012 by shaw-matt

How do I figure out whether my Shaw remote control or my Shaw digital cable converter is not functioning properly?  I think the remote isn't working properly anymore.  For example, if we want Channel 126, we type in 126 but we get channel 1, 2, 6, 12, 16 or 26.  If we want to turn the TV / cable off, we would normally press TV (or cable), then off and repeat with the other button - TV or cable.  We turn the TV off, then when we try to turn the cable off and the TV comes back on.  Same happens if we are turning it on.  My guess is that the buttons we use the most are the ones that we are having problems with.  Is there a way to check our converter from the Shaw office remotely?