AnsweredAssumed Answered

Streaming connections keep stalling (SW Calgary)

Question asked by cytosol on Nov 25, 2012
Latest reply on Nov 25, 2012 by [shaw]ali

For a bit longer than a week I've been having issues with streaming connections (youtube, video feeds, and some downloads) stalling. In order to watch a youtube video I have to refresh the page 3 or 4 times for it to fully buffer. Usually I have to do the same with downloads. I have 3 computers hardwired to the modem, and they are all exhibiting the same behavior. I've tried resetting the modem, and I moved it so it's connected directly to the junction box. No change at all.

 

I am on Broadband 50 and when I run a Shaw speed test, it's always less than 10mbps. Usually I get somewhere around 1 or 2mpbs, and sometimes it's up to 7 or 8.

 

I attend university classes remotely from home and am unable to sustain a live feed for more than a couple minutes without my connection dropping. It sounds like a few other people in the area are experiencing the same issues.

 

Help would be appreciated, or at least an acknowledgement that the issue is known and being worked on.

 

 

Thanks!

Outcomes