We have activated our digital box, on-line. But there are still a large number of channels that say "Not Authorised". We are paying for all these channels, so why are we not receiving them.?
These are the channels you should have,
When you added this terminal to your account, was your package changed at all?
Those channels, 32 for example, is Premier TV, not in personal.
I'm not an employee, your account number would be of no use to me.
What TV package are you being billed for? Basically, what are all the TV services lines on your bill?
Which channels are showing not-authorized that you should have?
it just says Personal TV $34.90
prior to activating the digital box, we had channels 23, 24, 26, 29, 30, 31, 33, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 46, 47, 48, 49. These are the ones that now say "not authorised"
if I gave you my account #, would that help?
Hello? are you still here?
ok... I see what has happened thanks for your time
Retrieving data ...