I've been trying unsuccessfully for several days to log into Customer Care:
I enter my Customer Centre ID (which I know is correct), and my password (which I'm 99.99% sure is correct), and I get the error message, "The sign in attempt was not successful." Not the most intuitive message, but OK, maybe I changed the password and don't remember doing it...so I click the "forget password" link. I enter my telephone number to verify the account, I submit that...then I get a screen asking for a Customer Centre ID, new password and to confirm the new password. The options from there are "Cancel" or "Register". So I choose "Register", and that returns the error message "That username is already taken. Please choose another."
Of course it already exists - it's mine! So it appears that rather than doing a password reset, it has sent me to the "Create an Account" screen and I can't get around it. I've tried to log in using several different computers and browsers and get the same result. I'm at a total loss...
I'm including screenshots of the "Forgot Password" and username error screens to prove I'm not crazy. BTW, I never get to a stage where it asks for the account number and postal code.