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questions in digital box

Question asked by customer on Dec 17, 2012
Latest reply on Dec 18, 2012 by customer


please allow me to ask you the following questions:


when we buy (not rent) a digital box from shaw do we get a new or a refurbished box


between the technical department (when we call for help) and shaw retail store (where we visit in shopping mall) who has the final words in digital box warranty replacement (after 30 days from the date of purchase) issue


what are the proper procedure to make a claim during warranty period (a digital box gets 3 years warranty) will you send a technician to location and physically check and test the box or we can just pack it up and take to a retail store near us after we talked to and follow technical department suggestion


thanks much in advance