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Live Chat issues

Question asked by kvtolsen on Dec 22, 2012
Latest reply on Dec 22, 2012 by [shaw]ali

When I attempt to use the Live Chat function I get the pop-up box that indicates "My representative has arrived" and has a message that says "Sorry, you cannot ask a question until your current session has finished"....what does that mean??  I only have one session open!  I opened shaw and clicked Live Chat - filled out the form and clicked Chat now.