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Older shaw box, just hooked up, having troubles!

Question asked by krybryem on Dec 27, 2012
Latest reply on Dec 27, 2012 by kevinds

I hooked up an older shaw box (its silver) to my tv tonight as our tv said we now need a shaw box to continue watching our channels. My in-laws gave it to us as they switched. We live in a basement suite and cable is included. I set up the box and everything works except we only get channels 2-28 the rest say "not authorized" I know they have a full cable package. What could be the reason? Do I have to let them know so they can activate the extra box?

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