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Why can't Shaw fix download speed issues or credit accounts?

Question asked by canmorelife on Dec 28, 2012
Latest reply on Dec 28, 2012 by [shaw]andrew

Shaw knows their services are not providing promised download speeds.  Why do we not know when speeds like the one below will be corrected or better yet...why would they allow this to occur knowingly...or our accounts credited?  The speeds are 20X lower than promised and billed for.  Shameful.

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