I don't like the new guide does not have a color scheme like the old one! It was easy to see at a glance the Movie channel or Sports!
Please be assured that the colour-coding issue has been sent up to our HD Guide development team, and they're currently investigating it further. I know that you've already posted there already, but I wanted to let you know that all updates will be outlined in this thread: https://community.shaw.ca/thread/2798.
tdimages the new HD Guide does have color coding! It isn't quite as obvious as the old style, but you should notice there are colors underlining some of the program titles in the guide. These will indicate what type of programming it is.
Green - SportsPurple - Movies
Orange - Kids
Off the top of my head.
Andrew, unfortunately, it's not working half the time. Only some of my movies show up as purple and the same goes for the other categories. The new guide sucks and customers should be compensated for all the problems. Mine has been down or frozen every day. Please let me know how Shaw will be taking care of customers that have bought this new 3510 and paying good money for monthly cable service that we aren't even able to use.
We've received more reports of this problem, and it appears that it may be an emerging issue. We're going to be collecting more examples and investigating this further. Maybe one of our experts is aware of this issue, and could chime in?
The freezing that you've been noticing every day may be due to a different cause, such as a signal-related issue. I'd recommend our HD Guide - FAQ and Troubleshooting document as a resource for the other issues that you've mentioned. Also, there was a document created for owners to discuss the 3510 available here: https://community.shaw.ca/thread/2798?tstart=0.
I've noticed this problem of incorrect or missing colour coding of shows in the guide on both my DCX3200P2-M and 3510-M ever since I got them a few weeks ago - so I wouldn't say this is an "emerging" problem, unless by emerging you mean it's becoming known to Shaw support...
there are many movies that aren't highlighted in purple at any given time. Some sports events are not shown in green, etc.
I will add that the mis-categorization of shows also affects the Favourites feature (making it kind of useless). For example, I have seen drama tv shows listed in Sports Favourites
PS some specific examples i just saw in the guide:
- "The Talk" on CBS shows up in Sports favourites. but in the guide, there's no Green line indicating Sports. Either way it's no sports program!
- the movie "Once Upon a Time in China" also shows up in Sports favourites. However in this case the guide listing has the movie underlined in Green (should be purple, obviously)
- "The Pink Panther Strikes Agsin" shows up in Drama favourites
- a bunch of Galaxie music channels show up in Comedy favourites, e.g. "Galaxie Greatest Hits", "Canadian Indie", "Headbangers", "Punjabi", "Today's Latin Pop"....
- The movie "The Net" on MovieTime has no purple underline in the guide. MANY other movies on this movie channel are not underlined in purple!
These are just a few examples I saw just now when I turned on the TV. It's easy to find others
categorization of shows and the Favourites lists are seriously broken, it has been ever since i got my boxes with the HD Guide. It's obvious if you just take a 1 minute look for problems. Has anyone at Shaw ever taken an actual look at these "features"?
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