That pretty much says it all. The program guide isn't loading for the new Toshiba TV. Only one channel, no guide or program description, nothing. Very strange. What can I do?
Only one channel? Which channel? Are you using a digital terminal?
If new TV without a digital box, try scanning for channels? If using a digital box, go to the one channel that works (likely 3) and use the Shaw remote, press CBL and try channel up/down and Guide
Hi Kevin. Thanks for getting back to me. I really appreciate your help here.
1) I'm using the DCT700 box that came with our installation of Shaw. We
originally had it hooked up to our 27" SONY Bravia, and it worked fine; TV,
VCR/DVD, *remote*, everything was ok.
2) When I try scanning it to the Toshiba, it only displayed that it found,
like, 3 channels. They seem to try to duplicate each other, poorly. That's
just weird. One channel is 3, and the others are either 38 or 58.
3) When I by-passed the DCT700 and connected the co-ax directly to the
Toshiba, I got 27 channels, analog it seems. However, if I select the
'Retail' mode to scan, I can get all the channels. No Guide, but all the
channels come in.
4) When I connect the DCT700 back up to the 27" SONY Bravia, everything
works perfectly again.
2 QUESTIONS - 1. Do I need to get another digital box for the
2. If so, what is the cost?
You may want to get a HD box in the future, but it isn't exactly needed...
What you are seeing is normal and expected, hook the DCT700 back up, coax cable from the wall to the DCT700, from the DCT700 to the TV.
Your TV should only be on channel 3.
When watching TV, try CBL and then Guide, channel up/down.
Your TV may have an ambient light sensor, which interferes with remotes, and may need to be disabled.
If you post the model of the TV, I can look up the manual and find out if that is the cause.
But as with your old TV, the DCT700 picks the channel, your TV should stay on channel 3.
Hello again KevinDS
Thanks for looking into this with me. I should have mentioned that I am trying to hook up two TVs, so after thinking about that for a while, it occured to me that I would absolutely need two boxes, since the TVs would be in different rooms. Duhhh, me.
The new TV I'm trying to hook up is a Toshiba 40E220U HD LCD model. If you could look up the model and see if it has an ambient light sensor, that would help a lot.
This model has a RETAIL MODE and a HOME MODE during initial setup, which I can reset back to default.
If I select HOME mode, the guide won't load. No guide, no channels, no way to add channels otherwise.
But, if I select RETAIL MODE like when it's in the store, the guide loads.
I would like to use HOME mode, because it uses less energy that way. At least that's what it says.
Looks like I need a new cable box for sure though, so both TVs can be hooked up, but now I'm wondering if a DCT700 is the compatible box for my Toshiba set.
You will want it in Home mode, I've seen Retail modes auto turn the volume down, and other funny things...
But in Home mode,
Preferences - Energy Saving - Auto Brightness Sensor
Then the Left/Right arrows to turn it off.
You will want to get an HD box for the HD TV you now have, but it will work with the DCT700... The light sensor will definately cause issues though.
If you are using a coax cable from your DCT700 to your Toshiba TV, then your TV will need to be on channel 3 Cable/Ant Input, if you are using composite cables (red, white, and yellow), you'll have to figure out which input it is. What I read in the manual wasn't clear...
Hello again. Problem solved by getting new terminal box for 2nd TV. That's what I needed all along. Thanks for helping me get this straightened out. TV looks great, now if I could just get it sounding as good as it looks...
Probably not going to happen with the speakers built into the TV
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