II have a DCT6412 and the hard drive is making a lot of noise. Will the box work as a receiver if I disconnect the hard drive? Can I replace the hard drive? Thanks for your help
If that is an external hard drive you have installed you can disconnect that and it will still work to watch TV. If you are talking about opening up the digital box and removing an internal hard drive from the box that is not something you can do.
Sometimes it is just an issue of airflow so the fan has to work a lot harder. Make sure there is nothing resting on the top of the digital box or too close to the sides or back. Unplug the power to the digital box for 10 minutes then reconnect it and see how it sounds after an hour and see if that helps at all! Thank you.
No this is not the extender,
The internal hard drive is in the process of dying
I own the unit
Can I replace the HD with a one with the same specs
We wouldn't recommend or be able to support that. Most of our equipment would have come with a 3 year warranty, although the warranty on your DCT6416 may be expired as it is an older PVR model. If you'd like however I can send you a direct message to check further.
The unit is at least 5 years old so there isn't any warranty
I understand you can not support however I have nothing to lose.
Are you aware of any tech reason way the HD can not be replaced.
You can send me a direct message if you do not want to reply in the form
Thanks for your assistance
Replacing the internal hard drive is not something we can support or provide further information on. We could arrange a service call if you'd like, and our service calls are always free, however if the hardware is the issue and it is not under warranty there might be little a technician can do here, unfortunately.
I know it is hardware and it is not under warranty so there is no point having a tech come out;
Thanks for assistance
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