Is anyone else experiencing audio fading in and out. I have been on chat line twice, they reset my digital boxes but issue still exists. Have a tech coming out on Saturday but really not sure the issue is local to my house.
Can't say I've heard any other reports of this type of issue lately. If we've got a tech booked to investigate further that's likely a step in the right direction. I can certainly take a further look into it here though.
I am at a loss, I troubleshoot intensively before I call ( IT Analyst myself) I have 3 TV's one older PVR (Samsung Sound bar), one newer PVR (new Menu, SoundStage Sound bar)) and one HD box(Direct audio connect) all show the same symptoms. I cannot say it is related to specific channels, American maybe as we tend to watch those mostly. The audio doesn't stop it just fades enough to be a nuisance and only briefly. The annoyance being one of spending hundreds of dollars on audio equipment and to have this go on. I see the issue more with the feed than a hardware issue so I am not sold on the fact that a tech will fix this, unless of course he once again changes the power supply LOL, this has only started in the last two or three weeks
If it's common to all of your boxes with various audio hardware, then hardware can probably be ruled out. So can specific channel feeds if it's not common to any one channel or specific range of channels.
Let us know how the tech visit goes on Saturday!
As expected nothing found, I am sure as quick as the issue showed up it will settle and dissapear. I get it on Channel 31(Forensic Files), as this is on TV where sound is directed from the HD Box I really don't care as much. Sports Channels HD (Sound Bar). I am watching AMC today and nothing is happening. This morning watching TSN and it happened, live sports. It seems to go from rich Audio i.e good Bass etc to mono briefly. I will continue to monitor and hope that it is the feed on some channels that in the coming weeks will improve.
So my neighbours stopped by the other day, the noticed the loss of audio on my system they too complained of the same issue and they don't have any audio equipment with their TV. As a customer why must I be subject to Shaw saying tome and time again it is not us, getting so tired of it. You were part and parcel of my issue for dropped connections. I had to go out and buy a router to fix it, months later Shaw replace their routers, terrible terrible service, YOU GUYS JUST DON'T CARE!!!!
Not sure if this is the same issue but I experience momentary audio drops quite frequently. Different channels, different programs, during live programming. Audio goes out for 5 seconds or so. We keep close captioning on so we don't miss what is said.
I Think the reason this isn't brought up more on the Forum (though it has been a few times) is that in the scheme of ALL the issues with the new pvr 3510, such as not recording or not playback recordings, people just get tired of constantly complaining. Call it Frustration Fatigue.
It does sound much the same, I have had a tech out, did nothing, can't blame him its not an issue with my house as I keep saying. Many different channels, HD or regular and for 5 10 seconds, most annoying I get closer and closer to Telus with every complaint
i completely understand what you are going through. Got my new 3510 in January and have had nothing but problems, one thing after another. Find the limited memory a really big issue as I tape a lot. Am relying on my 3400 as a back-up but when that dies, I will be moving to Telus. Hard to swallow having to write-off the $300 investment in the 3510 and probably having to invest in a whole new system but the frustration level is brutal, especially when paying $140 per month for the privilege of almost constant issues with the new pvr.
have a good friend who who has had Optik for 4 years and loves it.
I am fortunate the last time I got pissed with Shaw I bought my equipment outright in anticipation of moving to Telus, I think the time is rapidly approaching
The last thing we want is to have a dissatisfied customer covkid and budsgirl, so please feel free to send me a direct message with your account details to investigate further. shaw-matt
covkid I know we've had a tech out to investigate, but we can continue to work on this with you.
i own all the pvrs outright, I don't rent anything. The $140 is my monthly cable bill!
Sorry Budsgirl, my monthly bill $220 and I pay every month, Telus I am sure will be greatful for my business
Wow that is a lot. I thought mine was bad. I have Telus home phone and internet so hopefully my monthly bill will decrease if I go with Telus for cable also. Just have to ready myself for going through the inconvenience of changing systems. So easy to just stay with the status quo.
I have TV, Internet, and Phone. You hit the nail on the head, the inconvenience of switching, that is what Shaw rely on.
I have Telus coming in this afternoon, look forward to what they have to offer, they say they will even call and cancel my Shaw services, how sweet is that!
Post how it goes. Always wondered how much hassle goes into installing their outlets where you want your tvs - I don't have phone outlets near mine (if that factors in at all).
Apologies for the lack of follow-up here to your last post, could you let me know what city you are located in?
I'll see if we can get this looked at our end to see if we can replicate here.
Also what model of digital box are you using?
I get the 5 second audio drops as well on my 3510. Annoying as heck!
And just turned my tv on to have all the menus say "to be announced" and cant watch shows or recordings. thank goodness for Netflix!
And i'm paying about 210 a month for internet and cable. This is nuts!
Re: Momentary loss of Audio level
We are sorry to hear this is happening. We are here to help. We are going to send you a direct message. Can you please provide us with either your full address or account number and we will be able to check this for you.
It is getting worse, yet when watching Netflix, no issues. I am soooo tired of excuses. They need to look further than blaming customer equipment. I can capture the issues recording, they don't seem to want to bother with that!
Retrieving data ...