There seems to be a lot of empty To Be Announced in the HD Guide today why is this? Did not have this problem on our old pvr.
Also would love to be able to change grid colour as the present scheme is hard to read with older eyes.
Are you still having this issue with the guide? Please let us know here if you need assistance.
Hi there f1fan,
Entries on the guide showing TBA could be a result of an interruption in signal going to the PVR, or it may be a simple glitch that can be fixed quickly by resetting the box. The first thing I'd suggest trying is to reset the box at your end by unplugging the power for a moment, and plugging it back in. It'll take a couple minutes to reboot after doing that. The newer boxes tend to be a bit more sensitive to signal loss compared to the old ones, so if this problem is ongoing, be sure to let us know and we'll look further into it.
With regard to the appearance of the guide, there aren't any color options right now, but there is the option to adjust the font size which can make it much easier to read. To access this option, press Settings on the remote, and then go into the Guide section. Under Grid Settings you'll have the option of Normal or Large font size. Also setting the transparency to 0% may help.
The only problem lately is the wrong information in the the guide as to what is on. Example the first episode of Shameless was not listed as new but also in the description the information had a totally different program. We did record it because we thought the guide was wrong and we were right.
As to the guide colors we have already set to the parameters that you have mentioned above. Just a more contrasting color scheme would be nice.
Thanks for the interest.
For incorrect info on the Guide, please have a look here: How to report Guide errors
I am having this same issue. Every cannel seems to have an extra channel. For example, channel 211 has an extra channel named channel 211.1 TBA.
HOw do I fix this?
You're getting the extra channel because the guide on your Gateway didn't update properly. I've sent you a private message. If you could get back to me with your account info, I can have our Gateway specialists push through the guide update for you.
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