Guide and info button on my Shaw remote won't work. Sometimes get 'parental control' when info button pushed. Can change channels but no guide.
Which model of terminal?
Try power cylcing (unplug power for 30 seconds then plug back in)
or try resetting your terminal,
Online Activation for new Digital Terminals
Changed the batteries - no change
Cleared and reset the remote - no change
Unplugged power to cable box for 30 seconds - no change
Have had the Shaw cable box for over a year - this just suddenly happened last week?!
Which model of terminal? Is it one with buttons on the front? If so, do they operate as they should?
When you said cleared and reset the remote, what does that mean?
I have spoken with Shaw - they have reset, removed and re-activated box. Nothing works. Technician coming out in a couple days. Thanks for your suggestions.
Okay - it was the cable box. Shaw has replaced.
Thanks for the update on this elainemm. Glad to hear it's working now.
I had problems with my Shaw remote for two years on my Sony Bravia TV. Shaw replaced the remote, replaced the cable box, nothing worked. I tried everything, re-programming the remote...still intermittent. The other day I stumbled across a post on the internet that said the automatic light sensor setting in my TV could be causing the problem. That would make sense to me as sometimes the remote would work, other times it wouldn't. Anyway, I turned the automatic light sensor on the TV OFF and haven't had a problem since!
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