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HD Signal with different encoding

Question asked by idrincon on Jan 5, 2013
Latest reply on Jan 5, 2013 by dkmcmanus

I own an old Motorola HDPVR box and two of the newest channels (FX Canada and NGW) can't be seen in HD. I was told by Shaw technical support that the reason is that those channels are broadcasted with a different encoding technique, non compatible with these old boxes. Is that true? Was this announced to the customers? If that's the case, are there any plans to provide reposition equipment? I guess the alternative is a break on my bill since I can't see channels I am paying for.

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