I do not have a dial tone, only a busy signal on both phones since yesterday afternoon. I have checked all connections. The power is on. Help!
The first step is to check if there's any lights on your phone terminal. If no lights, it might just be unplugged.
After that, the light sequence will tell us whether the phone terminal is receiving a signal. This would let us know if the issue is before the phone terminal or at the wall jacks. More information can be found at How to fix no dial tone on all phones issue.
I'd like to look at this for you and have sent you a private message.
Hi, there are two things you can try. One is unplug the power cable to the DPT (phone terminal-Arris or Motorola) and then remove the internal battery. Leave the battery off and then plug in the power after 30 seconds. Two, is if all the lights are on, you can bypass the house wiring and connect one telephone directly to the DPT. If these steps do not work, call us on a cell phone or from a neighbors house. 604-629-4000
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