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New HD/PVR Is it me or is it this machine?

Question asked by ltm on Jan 7, 2013
Latest reply on Jan 7, 2013 by kevinds

I just had this Shaw HD/PRV installed yesterday by a guy who went through the functions to show me how easy it is.  Today the option to record seems to be missing.   It doesn't come up under 'Menu'.  I can't find a search bar anywhere so that I can program the PVR.  I tried adding shows to the 'Favorites' list but that didn't work either.  I tried just pressing 'Record' for the show I was currently watching but didn't work.   I understand there was some problems in late December with these devices...do I have one of the ones that isn't working?  Am paying for a service which isn't fully functioning?  The device doesn't seem to work.  Somebody please contact me by email to let me know what is to be done.

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