I just had this Shaw HD/PRV installed yesterday by a guy who went through the functions to show me how easy it is. Today the option to record seems to be missing. It doesn't come up under 'Menu'. I can't find a search bar anywhere so that I can program the PVR. I tried adding shows to the 'Favorites' list but that didn't work either. I tried just pressing 'Record' for the show I was currently watching but didn't work. I understand there was some problems in late December with these devices...do I have one of the ones that isn't working? Am paying for a service which isn't fully functioning? The device doesn't seem to work. Somebody please contact me by email to let me know what is to be done.