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"Not subscribed" message on Shaw Gateway

Question asked by kingkikapu on Jan 8, 2013
Latest reply on Jan 8, 2013 by [shaw]ali

I recently had a Shaw Gateway + 3 Portals set up in my home. For the most part it seems to work fine, but I often get a message on my screen that says I'm "not subscribed for this channel" or something like that. The problem is this shows on every single channel that I AM subscribed for, except for the music channels. This message will show on all 3 TV's in my house. To fix the issue I've just unplugged the Gateway and plugged it back in and after a few minutes everything works fine. However, I don't think I should have to do this. Any suggestion on how to fix this issue?