AnsweredAssumed Answered

internet very slow again... :(

Question asked by dempsey on Jan 9, 2013
Latest reply on Jan 11, 2013 by sal

Hello Shaw, I'm back and having the same problem again, it's been 4 days now since i start having this very high ping, i usually have 15-21 ping, and these past few days got 400-700-3000 and today i got 7000 what the heck is wrong with my internet again.......

Computer = fast as new,

Router = 4 months old, Cisco E1200 and Netgear N600

Cable modem =  Motorola Surfboard SB5102 around 4-5years now i think.. ( i was wondering if this modem should be replaced now or no ? )

i don't have any extra modem here so i don't know if the problem is the modem or shaw...

and when i say high ping that also mean my download and upload speed became slow too very!!!!!!!!!!!!!!!!!!

is shaw having a internet maintenance this past few days?


I also tried to limit the bandwidth of all other computer and devices connected to router. ( half )

and me having everything. its still slow.nothing has changed........


i did the power cycle too.....!!