How do you turn off Descriptive Video Service (DVS) on the Gateway system?
Secondary audio streams can be adjusted by pressing the info button on a channel. Within the info there will be a section labelled Language. Toggling between the options will change the audio stream. Not all channels have additional audio streams but those that do may include audio in a different language, descriptive video, or sometimes streams with no audio at all.
Currently the Shaw Gateway System does not have the DVS services that our other television equipment has, the only way that this system would offer this feature are on channels 888, and 889, however these channels you cannot turn off this feature.
You may be referring to secondary audio that can be adjusted through your initial settings menu within Closed Captions. If you notice any of these secondary audio selections that are turned on, try turning them off.
Please let us know what the results are, thanks.
Retrieving data ...