Hello. Now our PVR is constantly resetting itself, interupting programs & recordings...
First thing to try is to reboot the PVR (unplug the power, wait 30 seconds, then plug it back in) it may take a while for the guide to come back depending on which PVR you have. While doing this, check for things like it being vented properly, and the power cable secure on both ends.
After that, try a software reset here Online Activation for new Digital Terminals as long as you aren't using the Gateway PVR.
If it continues, let us know and we'll look at other issues after doing both of those.
I'm having a similar problem. Have called in 4 times, but my Pace PVR keeps freezing then shutting off and rebooting. I have turned off power, unplugged, and followed other directions from my phone calls. Anything else I can do, or is this a sign that my PVR is broken.
I have heard of issues like this from others, that were resolved by a service call, in some fashion or another (replacement with a different or the same model), not sure if it is a bug, or just a bad manufacturing run.
So now not only was everything freezing & generally not working, our pvr memory has been wiped to 0% full. BS. Why the hell would we stay with Shaw after this?! What a waste of time & money. Anyone have any idea how to retrieve previously recorded shows?
I have sent you a private message, I believe I have your account information from an earlier issue I assisted you with. I think we'll need to arrange a tech to check this out if the box keeps rebooting itself.
Asap please. We've already missed/lost so much programming.
Thanks, please check the "Inbox" at the top of this page for the message I have sent you.
Is your PVR plugged into a power bar? I had the same problem (along with picture freeze and other problems described on this board) until I plugged my PVR (Pace TDC770D) into a newer power bar. I think the surge protection on my older power bar is spent (they only last for so many surges) with the result that the power it supplies is no longer stable. My TV and DVD player are unaffected, but perhaps the PVR is more sensitive.
I tried the new power bar option and it helped for a bit, but now the problem is incessant, even with the PVR directly plugged into the wall socket.
I have 2 Pace HD PVRs (770 & 776) which I installed within weeks of each other. At first, with just the 1 PVR (on which I attached a new expander), I didn’t notice any problems. It’s only when I installed the 2nd PVR (without an expander, intending to use my existing one attached to my SD box) that I started having freeze-ups. It was most noticeable on the newer one (770) but started happening on the 1st one as well. The problem became more & more prevalent. Had a couple of sessions with Shaw support where we did the usual on-line resets & power resets & reloaded firmware. Finally, they wanted to send out a tech but I couldn’t work in a scheduled time so left that in abeyance.
Meanwhile, I required a couple of HDMI cables at another location for an overhead display connected to my laptop so I appropriated them from my video system. All looked good for several hours & then the projector started losing picture intermittently. The intermittency became more & more frequent. Turned out, of course, to be one of the HDMI cables. The odd thing here is that usually with cables, it’s either good or bad and intermittent is usually a connection problem. In this case, it appeared to be almost heat-related in that the longer the cable was being used, the worse the problem got. Jiggling the cable didn’t do anything.
So now, knowing this, I returned to my home setup & re-connected things, without using this cable. Lo & behold, the freeze-ups cease. Now, I know this sounds weird; how does an output cable cause a cable box malfunction? Only thing I can imagine is some kind of shorting within the cable or connector that’s getting fed back into the box & it doesn’t have the circuitry to cope with it.
That’s one problem and, to this date – for several weeks now, the freeze-ups are gone.
Next problem. Cable box frequently shutting down.
This started happening, quite co-incidentally, after the above was seemingly resolved. And it was happening only on the 1st unit, which was relatively stable all this time.
So, doing all the normal resets & re-organizing cables (my setup is a real rat’s nest with all the devices I have interconnected), I finally noticed that the SATA cable going to the expander (the new one) did not have a good feel to how it connected. So I interchanged the cable with the other unit and everything has settled down nicely. Meanwhile, I put that SATA cable onto the other expander/PVR & it’s been working ok so don’t know what to make of that.
So, until something else goes, that’s been my experience & hope maybe it helps someone with their problem(s).
One more thing. Regarding the person who thinks they’ve lost all their recorded material. If you had it recorded on an expander & you haven’t re-formatted it, it’s possible your programs might still be on there. You might have to do a power down / install sequence, maybe a couple or 3 times & give it time. Just don’t re-format except as a last resort in which case, of course, they’re toast.
Retrieving data ...