I purchased a Shaw DCX3200P2-M-TC digital box from Memory express back in early November. This box currently dislays the old guide. Is it possible to upgrade this box to receive the new guide that is available on the newest DCX3200-M boxes?
At this time, the new HD guide software is available only on new HD box hardware. While it is possible that the HD guide may be made available on the slightly older DCX3200 and DCX3400 set top boxes in the future, we are still investigating ways that this might be rolled out. There is also already a discussion on this subject that you can find here.
If we receive any information on the HD guide being made available to these set top boxes, you can be sure that we'll make this information available here on the Community!
The information I have, it it should be possible, just need more time for Shaw to figure out the best way to install the software, and make any tweaks if there are any hardware differences between the older-ones and newer ones that are being sold, code might need to be 'tweaked' a bit.
Has there been any further development on the guide software upgrade for older DCX3200P2-M-TC boxes to this point in time? If not, can you please advise any progress in this matter. if there is no update available in the near future, can I exchange this hardware straight up for a current DCX3200-P3 that utilizes the new HD guide??
Unfortunately, I have no news to share on when or if the DCX3200P2-M-TC will see an HD Guide update made available to it in the future. The HD Guide is included on new hardware only at this time and we are not able to exchange your DCX3200PM-M-TC for a different box which comes with the HD Guide preloaded.
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