Why does my tv guide not match program ?
Please fill out this form if you notice errors again in the future: How to report Guide errors
This will help us get the details we need and contact the provider to get the issue resolved.
Can you advise channel, time and program details?
I've noticed that the guide descriptions/info for BBC Canada for Top Gear and the Graham Norton Show are never correct. I thought that since both the network and service provider are Shaw there wouldn't be a problem with communication the relevant show info. It's happened on our old basic digital box and the new HD 3510 guide.
I have noticed the listing on channel 8 Global Edmonton last night showed Hawaii 5-0 and Bones was on. This only one example. It has happened alot more times and it seems to happen when my wife is wanting to watch a series she is following. She told me she wants to change back to satellite or to Telus. I was also told I had time shifting for our fav. channels that's not true. What can we do to fix problem???
What happens when you tune to the time-shift channels? Not Authorized? Channels in the 70s and 80s?
Which city are you in, Edmonton? I recorded both shows last night using my PVR (in HD mind you) the guide information matched here in Calgary.
My feed is suppost to be Edmonton 2 of my tv's gets HD channels 200- 274 and 2 tv's don't get any HD channels.
how come I can not receive HD channels on 2 of my receivers
What are the model #'s of the 2 receivers that don't get HD channels? If these are the new HD guide receivers the HD channels are overlaid on top of the standard def channel #'s - this document will explain in more detail: https://community.shaw.ca/docs/DOC-1312#solution2
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