We bought a 55" Sony Bravia, when we installed it, we could only get 2 channels - 3 and 38, what else could we do to be able to get all the channels we were normally getting?
Is the new TV connected to a cable box?
When you try to go to channels above besides 3 and 38 does it give an error message? Are you able to view your program guide?
It only says NTSC/able Unrated then No Signal appears. Cannot view program guide..
Sorry, program guide says No Data on all channels including 3 and 38. It also states, program listing is not available at this time...
Are you using the Shaw remote or the one that came with the TV to change the channel?
It sounds like you may be on the wrong input. No signal is generally a TV error message, not one from the box. The guide would say to be announced, not no data.
Do you know what kind of cable is being used to connect the box to the TV?
We are using the remote that came with the TV to change the channels.We connected a coaxial cable that came with the TV. Not a white coax but a black coax that was supposed to be for 3D TV's...
Your digital terminal is only outputting a signal on channel 3, probably a very poor signal/picture on 38? Set your TV to channel 3, and use the Shaw remote to change channels.
What kind of digital box do you have? HD or non-HD?If HD, it is hooked up incorrectly, you shouldn't be seeing anything on channel 3.
So there is a coaxial cable running from the wall to the box then the box to the TV?
If that's the case you would want to change the TV to channel 3 and then use your Shaw remote to change channels.
If the coaxial cable is going straight from the TV to the wall you'll need to change how things are connected.
You can reprogram your Shaw remote to control the TV volume by following the steps found here: Shaw Cable Remote Support
Do you know if your current box is HD capable? If so I'd recommend connecting it to the TV with HDMI or component cables. If not taking a look at getting an HD cable box is probably a good idea as you'll get a much better picture on the new TV.
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