require an IR Tether for my arris device. Was not provided one when this was set-up. How can I please secure one? Thx.
What is the model of the Portal you received?
Shaw Digital Boxes - Equipment Guide
Arris MP2150 or MP2000?
Unfortunately, only the MP2150 Gateway Portal supports IR tethering.
one of the ports on the back is "IR Blaster" - this isn't for tethering? If tethering will not work will a third party IR adaptor work? something that connects IR receivers and IR emitters together? If so, can I ask where specifically the IR eye is on the MP2000?
The IR blaster on the MP2000 differs from the IR tether on the MP2150 in that the IR blaster emits IR signals, whereas an IR tether receives IR signals. See also:
Infrared blaster - Wikipedia, the free encyclopedia
To locate the IR eye on the MP2000 I had to try covering up various parts of the display to see when the remote control would stop working. Through this testing it looks like the IR eye is located on the left side of the front panel, between the Arris logo and the LED display.
thanks for your help!
You're very welcome!
i just got my gateway system installed at the beginning of october
looks like i was given an OLD portal (MP2000) not the new portal that seems to be given out now (MP2150)
I need an IR receiver so i can put my portal in a cupboard.
the tech installing the system said thats what he was given, and i can contact shaw to get it switched for the newer unit
I dont know why I wasn't given the newer unit now since thats what is being advertised everywhere (including your website)
How can i switch my old unit for a new unit?
Do I have to cancel my account, return current hardware, and sign up again in order to do this?
Hello ek69 ,
We'd be happy to look into this. You will shortly get a message in your inbox. We will continue the conversation from there.
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