I have followed the instructions at Outlook 2013 - POP Setup to add Shaw to my Outlook email accounts. All goes well except for sending the test message. A dialogue window pops up, asking me to enter username and password (even though in the setup I followed the instructions to indicate using the login info, set the port to 587 and encryption to TSL). A Google search shows that I'm not the only one with this problem. Do I really have to talk to Shaw technical support to make sure remote SMTP is enabled on my account?