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Re Shaw Gateway Ipad App

Question asked by on Apr 12, 2015
Latest reply on Apr 12, 2015 by

A new issue for me. When requesting some single recordings and asking for an additional hour:e.g.. Curling today, Sunday  on SNP at 4PM , I get a response"! New request overlaps previously schedule shows" .

The shows are identified as next Friday on CTV Marilyn Denis at 11am and Global Y&R  at 4Pm , makes no sense, cannot overlap a single recording of curling today? Any idea what is wrong and how to correct? This