I have the DCX3400 M and it temporarily freezes when watching a recorded program...intermittently freezes then plays and so on ...any ideas for a fix
Re: DCX 3400 M Freezes
We can help with this. Is this only happening with recorded programs? Not live tv as well? Is this only happening with one specific recording? Is this happening with a series recording or single program recordings?
My DCX-3400 freezes or stutters when trying to watch all recorded programs. Once I'm finally able to get back to live tv(could take 30 mins sometimes), the live program now stutters/glitches constantly. I have to turn off the box and turn it back on to make it stop. I have no issues if I'm just watching live tv, but the second I try to pause or rewind, it freezes/stutters as well. I've checked all the connections, replaced the coaxial cable and HDMI cable, and have tried resetting the box, but it still acts up. I just bought this box at Christmas, do I need to get it replaced, or is there a fix for this??
Sorry to hear that you are experiencing similar issues as the original poster. By any chance, do you have an external Expander (add on hard drive) connected with your HDPVR as well?
I used to have an expander connected to my box, and it worked great for about 3 months, but then I kept getting messages saying that it was connected, so I just disconnected the expander completely.
I see. What I'll do is send you a private message, requesting for your account information so that I can take a closer look. Please check your Community Inbox shortly for a message from me.
Was there a resolution to this? I seem to be experiencing the same things...PVR freezing when watching a recorded program, live tv freezing (going to black screen) periodically. Maybe Shaw can contact me directly too...... sooner rather then later, patience are running short in the household.
Hey mommabear359, for sure we can look into that! Sorry you're seeing this issue.
It could be signal-related or potentially a hard drive issue, if what you're experiencing is as described above.
Just to confirm we're up to speed, have you tried all of the steps listed here? How to troubleshoot poor picture quality / pixelation
Let me know
I've done everything short of the coaxial cable replacement......
Alright let's see if we can find any issues from our side in that case. Click Here to access your Community Inbox and reply to my message there.
Did you resolve this issue? I can't even access my PVR settings now even, I get a message saying that my "DVR Service Unavailable"
Have you done a power reset recently to have it reboot? Let us know how that goes.
Tony, rebooting fixed the problem of accessing my DVR, but the playback is still stuttering and it takes forever to get any of the controls to work.
We can take a look at your account. In several moments we will send you a private message. Please check your community inbox and reply to the message with your account information and address. https://community.shaw.ca/inbox
I am having the same problem with my DCX 3400M, I have tried a power reset and do not have any extender. I have also tried tightening cables, replacing shorter length cables, etc without success. I fear it may be hard drive related but dont want to pay extra for a new box, is there anything else a person can do, ie firmware upgrade, etc??
We can try a few things on our end to see if it helps with this issue. I'll send you a direct message in a moment so we can get your account information and take a look. Thanks!
I have the same problem with my DCX3400. I have an extender. I called twice, a couple of days ago (Wednesday) and went through whole reboot procedure, including a reset to factory level. One or both Shaw techs (can't recall If both) said that she wasn't receiving a signal until I rebooted. Nothing changed.
The freezing happens only occasionally, but enough that it is becoming a pain - the last two were Wednesday's Survivor and Friday's Hawaii 5-0. What happens is that it will freeze, then slow to a frame by frame play-back, with intermittent voice notes. Once in a while it will return to normal for a short period, then back to freezing. The controls respond but very, very slowly, taking minutes to respond, including going back to live programming. Sometimes the live programming is affected, getting jerky and pixelated for a short while.
Is this a signal issue or the box? I can't see it as signal as the whole program is recorded. Only the playback and playback controls are affected.
Any help you can give is appreciated. My DCX3400 is already a replacement (reconditioned?) for my original purchased PACE, which slowly died.
My gut tells me that this is likely signal related, having a 3400 myself and some of the rare difficulties that I encounter with some recordings all end up being related to signal. One example is a full recording w/playback, however, upon reaching a certain point in the recording the playback will stop and kick you out. However, if I fast forward through that portion it will continue fine. This one has happened a few times and was a fair bit annoying. I knew what happens at the beginning and end of the episode but nothing during the middle
Unfortunately, I live in a really old place and my signal gets wonky from time to time and things like this sometimes happens. I can't rule out the possibility of it being the equipment as it might be a cause but my experience with hardware tells me that it would be more than "occasionally". How often does it happen and is it possible that you relocate it to another spot to see if it might just be signal related to that outlet only?
[shaw]shaun, you may be right, on the possibility of a poor signal. But why now? Except in a couple of circumstances earlier and never on my Pace, it is happening with increasing regularity now. We recorded a program on the Food channel last night, which was awful with freezing today. Now I'm recording two programs (Showcase and CBS Detroit) and watching one of them at the same time. It started off okay but then everything became unwatchable - freezing and breaking up - and the controls became unresponsive, over a 15 minute period. Now its back working okay - same conditions - recording two and watching one of them. If it was my wires, then it should be bad most of the time, right?
Yes and no. Signal fluctuates so it can be ranging from good to bad where you may not notice issues for a period to where it is just terrible quality on the TV. Even if all cable connections are tight and secure at the wall and to the back of the box the signal going to your house or signal originating from the CSE box outside could be weakening. I had a situation with my Internet service having packet loss and it was due to a faulty splitter in the CSE box outside my house.
My 3400 has been locking up while trying to watch a recorded show for about the last two weeks...sometimes I have to do a power down to get back the control of the box.... the onscreen guide then usually takes a couple of days to update the shows so any shows that are set up for series recordings within this time frame are missed. One other thing I noticed while I was trying to watch one of the shows that was recording the unit would lock up and then start to play so I stopped the recording to get back to live TV and once I was back to live TV I was able to watch the rest of the show without any problem. As soon as I went to delete what had been recorded of the show I decided to see if the recording was actually locking up, but the unit locked up wh I do not have the optional hard drive, just the one in the unit. This past fall Shaw replaced the main cable coming into my neighborhood and three of the connecting boxes which I believe are called nodes. They then measured my signal coming into my home which the tech showed me on his meter to be very good...The cable coming into my home was replaced a few years back to a 1/2 inch cable.... it still could be the signal but I suspect it is the hard drive starting to fail again....this unit was replaced within the last 2 years as the previous unit was doing exactly the same as the present unit locking & up pix elating The old unit also had an extender. The service tech thought it was a hard drive failure as he measured a strong signal coming into the house and at the wall outlet where my TV and unit are connected. Can I simply disconnect this unit that I have now and bring it to my local Shaw outlet and get it replaced. Shame to waste a service call if one is not necessary
Hi willy898715. That was a lot of work on improving the signal to your home. To test if it is the hard drive expander, could you unplug it from the 3400 and then run it for a day or so and see if the issues still happen?
My hard drive expander which I had purchased from Shaw was connected to the other unit that failed. When the tech replaced that PVR with the PVR (DCX 3400 m) that is locking up now, he took the hard drive expander with the failed PVR and did not replace the hard drive expander with another one. Should he have replaced the expander at that time also. So the problems that I am having now with the PVR do not involve an expander. Sorry for the confusion.
I will shoot you a message shortly. Please check your inbox and we can continue the conversation there.
I have a DCX3510-m box that does the same thing as yours does on recorded programs , all recorded programs from several different channels are scrambled (or as the techs would like you to believe pixelated...) the latest events began on dec 15-15 this has carried over for almost a week now off and on. Any old programs recorded and stored on HD before that date work fine on playback. This same issue also occurred in Nov maybe a week or so earlier than in Dec. As I mainly only watch recorded programs and not so much live tv it is difficult to pin down any specifics regarding this issue but in my humble opinion I believe it has something to do with shaws updates to the firmware or system tweaking. This is not a isolated problem it occurs on a monthly basis or bi monthly basis and sometimes lasts for four to 10 days.
Do you have just the one box or multiple, and do you notice if it occurs on the others as well? Best thing to try first is reseating the cable ends, unscrewing off the cable outlet and off the back of the box, then screw them back on. See if the picture continues to break up.
don not sure if already received this or not as i am getting errors on your email from google gmail .
don, yes i have an old motorola box downstairs and it does not have the
same pixalation playback issues as the 3510 has. i assume part of this is
due to mp4 versus mp3 recordings. and yes i have reseated rebooted
unplugged and replugged all 3510 connections. as i said it appears to be
recording issues more than live tv issues. not sure how or if they are
different problems, could there or has there been issues with playback on
these boxes ? but having said that, all recordings outside of the times i
mentioned work as they should, it appears to be certain time frames when
the recording / playback has these issues. also another observations is that on the hd channels during live tv is you rewind the live tv and play it back
the same issues occur as with the pvr recorded programming.
Hi rharbar. It sounds like it is a signal issue. It is odd if it's only happening at certain times of day but that's something that we would have to book a technician out to look at. I'll send you a private message and we'll book that for you if you would.
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