I have set up my Shaw email through Microsoft Exchange, and whenever I put an email in a folder using my iPhone, when I go back in, it dissapears. Anybody have any idea why?
I have had some similar issues with my iPhone that caused emails in newly created folders to not show up within Exchange.
Try going into your iPhone and verify a few settings:
Settings > Mail, Contacts, Calendars > Exchange >
- Make Sure 'Mail Days to Sync' says 'No Limit'
- Make Sure 'Mail Folders to Push' include all new folders
After confirming this you might want to double check the settings as well by clicking on Account at the top of the page, then make sure Domain is left as 'Optional'.
Once you have checked all the settings you should close the email App then re-open to test the folders again.
Let me know if this helps!
Do they show if you login using Webmail?
Both moving an email to a folder with your iPhone - does it show in Webmail? And if you move an email into a folder in Webmail, does it then show on your phone?
The only other way I access my Shaw email is through Outlook on my computer, but yes they do appear in the folders in there. It is quite strange, I will move the email to the folder, and when I go back into the folder, it deletes right before my eyes! Should I try accessing through webmail? Would this be helpful to get to the bottom of this?
When you move an email using Exchange account type on your iPhone, I need you to check Webmail to see if they have been moved into the folder.
Outlook is completely seperate, it downloads new messages from the server, but that is it.
Yes, the emails are still in the folders in webmail. What is happening now is emails are deleting themselves right from my inbox, not even just the folders ( on the iPhone) This did not happen when I had my Shaw email account set up as POP, only since I set it up through exchange server. ( Reason for setting up through exchange was Shaw advised because of difficulties sending/ receiving emails when on WI-FI, also gave folder capability)
Agreed, if the emails you move into the folders are not visable on your phone, but they are showing in Webmail, your phone settings are not to download those particular folders.
Thanks Dayne. I had checked everything in my iPad and iPhone settings as you suggested EXCEPT I did not leave the Domain as Optional. Once I did that everything works beautifully and I am no longer losing mail in my folders.
Now, how do I get the same synchronization on my desktop iMac using Apple Mail? Is there a way to set it to the same Exchange SMTP server as the mobile devices?
Glad those tips helped! Microsoft Exchange uses Exchange ActiveSync which is currently for mobile devices only, Apple Mail will use our standard mail protocol. Now we just need to wait for technology to speed up
jennyb; Did these steps help with the disappearing email folders?
All of the settings in the iPhone were changed to what was suggested, and domain was left as optional, still the emails are deleting. I had to wait a day to see if it was going to work or not. I don't know what to do!!
This definitely sounds very strange. Can you confirm that these emails that have been deleted from your web mail and iPhone inbox are not showing up in Outlook on your main computer. Sometimes this can happen if a setting within Outlook is not checked off "leave message on server". If this setting is left unchecked and you open up your Outlook on your main computer it will automatically download all new messages within your web mail and remove the new ones once they are stored within Outlook. This may cause the emails appear to disappear.
If you can double check your Outlook to make sure leave messages on server is checked, this will hopefully prevent these emails from being deleted.
Within Outlook 2010:
File > Account Settings > Click on your Shaw Account > More Settings... > Advanced > Leave a copy messages on the server.
Let us know if this helps!
Outlook 2013 when it is released, will be the first desktop mail client that I am aware of that will support ActiveSync, hopefully the others are not too far behind.
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