Need help...getting this error code above on my gateway.
There is a disconnect of software between your portal and your gateway.
If a mod grabs your account number, they can push that, your you can try and push a manual install.
Click Menu, go to Settings, then navigate to Channel List. hit "back, next, back, next"
This will show you the code versions of the Portals and gateway where you can cycle through with the left and right arrow.
what are your software versions listed?
Thanks mark-vse after my 3rd call someone helped me to reset. btw theres no call back option for Gateway - #4.
Retrieving data ...