The shaw guide all of a sudden just shows "To be announced" - what do I do?
I installed the cable box 2 months ago - but now it is acting up.
If you push menu twice, down to setup, Cable Box Setup, at the bottom Select to Display
There is a line Messages, is it counting up - this is the guide information coming in...
If it is not, reboot the terminal, unplug the power for 30 seconds, then plug back in. Give it 5 minutes, then check the Messages again.
Even if it counting up, try rebooting it anyways.
It will take about an hour for the current programs to come in, and 48 hours for the entire guide.
If you have the new software (dcx3200 or dcx3510) the guide will repopulate in minutes, and viewing the messages won't be there.
thank you for this answer. so helpful! my numbers are going up so hopefully it's doing it's thing and we'll see in an hour!
Are you still having trouble with the Guide listings? If the listings are still showing as "to be announced" and you've tried the steps outlined by kevinds, please reply back to this thread and we'll investigate this further for you.
I have the exact same problem. Tried the reboot and nothing, "To Be Announced" all over the screen.
I have a Motorola DCT 6416 III.
After rebooting, it will take about an hour for the current programs to show up.
Is the guide showing the correct time? Did you check the Messages count?
Yes it does. I will check in an hour and see if it is current.
The guide is repopulated with the correct info. Thanks, that fixed it for me.
Retrieving data ...