Don't know if anyone else is having issues with packet loss. Noticed this all day Sunday, but it seemed alright the past two days. Now I'm getting 10~15% packet loss again.
From Lloydminster, AB
Wired or wireless? Router or no router?
Have you tried computer wired direct to your modem (modem bridged if applicable), and maybe a 2nd computer?
Just to rule everything out inside your home first.
Wired, no router and only one computer. Started Saturday night and all day Sunday. Monday and Tuesday things were fine, but tonight those latency issues are popping up again.
I'd get your modem checked next then, signal levels and such.
So I sent an email to the tech support and they got back to me yesterday to tell me that my levels are fine. They also suggested:
1) Check cable line between the modem and the cable outlet for any splitters. If there are any on the line please remove them to ensure your cable is running directly from the outlet to your modem.
2) Remove the cable from the back of the modem and gently brush the tip of the pin inside the cable with your finger or a dry cloth to remove any static or corrosion. Return the cable to the back of the modem and do the same at the cable outlet.
3) Remove the power from the back of the modem for 30 seconds and plug it back in again.
I've done 2) and 3), and don't have any splitters, but the problem persists. Anything else I can do?
1 and 2, would show in the signal when they checked your modem...
If the signal was fine, there would be no reason to have to continue to check the cable line into the modem....
Pingplotter results this morning if that helps.
Target Name: www.google.com
Date/Time: 30/01/2013 9:42:41 AM to 30/01/2013 10:03:57 AM
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 86 86 100.0 0 0 0 [-]
2 86 23 26.7 11 33 15 rc3ar-tge0-0-1-0-11.ed.shawcable.net [188.8.131.52]
3 86 13 15.1 26 45 30 [184.108.40.206]
4 86 29 33.7 29 48 33 [220.127.116.11]
5 86 26 30.2 28 78 34 [18.104.22.168]
6 86 30 34.9 28 129 38 [22.214.171.124]
7 54 14 25.9 29 75 35 [126.96.36.199]
8 35 10 28.6 36 61 40 [188.8.131.52]
9 43 18 41.9 35 49 37 [184.108.40.206]
10 86 86 100.0 0 0 0 [-]
11 86 11 12.8 35 54 38 pd-in-f103.1e100.net [220.127.116.11]
Do you get the same if you are connected directly to the modem (getting a Shaw IP address on your computer)?
Something is definately wrong... Good ping times, but poor packet-loss.
Yea I'm directly connected to the modem.
If you go into your connection status, you should find your Default Gateway
Can you do a constant ping to it, 100 packets, 1000 packets or so, what is the percentage lost?
So everything seems alright for now. Back to 0% pack loss.
Constant pings result in 100/100 packets received. I'll keep an eye on it though. Seems like every couple days it'll fall back to horrible % losses (always at the worst times!). Maybe an issue with the lines in my apartment.
Something causing signal interference could cause this, it should show in the SNR and power levels when Shaw tests your modem, but that will only show if it is happening when they do the test...
Hi godftw - I'll send you a private message to collect your account info.
Send me a message the next time this happens and I'll run through some tests on my end.
Retrieving data ...