AnsweredAssumed Answered

SB5100 modem - dropping online connection???

Question asked by sammysjeep on Jan 23, 2013
Latest reply on Jan 24, 2013 by [shaw]ali


I have the SB5100 Motorola Surfboard modem that keeps dropping the online connection at any given time for any amount of time.  I have tried all the suggestions posted - resetting powering off checking cable connections.

When I unplug the coaxial cord and touch that to the back of the modem and reconnect it, that restores the green lights 99.9% of the time.  Sometimes it takes a second time to unplug and then it works again.   It can stay ok for a couple minutes or a couple hours.

It is connected to a splitter and I have replaced the splitter but that has not fixed it.  I have tried to pick a different "slot" on the splitter (switching it with the TV cord) but that didn't work either.   TV/PVR work fine.

 

It doesn't matter if I have the modem plugged in directly to the my computer or to a router - it is the modem that keeps losing the ONLINE connection.

 

This started around Christmas time and it is getting more and more frustrating.

 

Any ideas/suggestions of what to do? Do I need to replace the modem?  Do I need to have a Shaw tech come look at this?

 

Thanks!!!

Kim

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