I have tried the 4 steps to resolve the ref code s:0a00 when a channel is missing. What else can be done to resolve it?
To confirm, when you had the cable line from your cable box wired directly to the outlet instead of through a splitter (as mentioned in One Moment Please Error (Ref Code: s0a00) ), are you also seeing the same error message? If you have multiple cable boxes at home, are all cable boxes exhibiting the same issue as well or only a specific one?
Good morning thank you for the quick reply.
The cable that was installed by Shaw technician is direct to the cable box. In one living room where we have a HD-PVR box I am missing two channels, Fairchild 517/518. In another room where we use the standard definition cable box, the channels are available.
Hmm, that is strange. I would like to take a closer look at your account; may just need a refresh. Please check your Community Inbox shortly for a message from me, requesting for your Shaw account information.
Hi I am on a work trip and did not know how else to contact Shaw regarding this on going problem. Currently Shaw is scheduled to return to my home to re-cable the outlets on Monday June 15, 2015 at about 2pm. No one will be available at the home at the time, how can I reschedule.
Hey eglaushawvan we can take care of that for you! Click Here to access your Community Inbox and reply to my direct message there for your account details.
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