AnsweredAssumed Answered

Is anyone else Frustrated and Upset?

Question asked by on Jun 3, 2015
Latest reply on Jun 6, 2015 by

Hi..I can't be the only one still having problems with reception and pvr boxes.  It has been a couple of years and 3 replacements later and would have been a fourth, but decided not to have it replaced for it would mean having to get rid of my recorded shows that I love.  I have had so many Techs, including Senior Techs come out and they have all been really nice and have tried to do what they can.  The latest was only a couple of months ago.  At that time,I was told everything is being done by Shaw to have these problems resolved, but have no idea when.  I did have the option to replace again, but was told, the problem will not be resolved.  I have just received my Shaw bill on line and I see that an increase of 6.10 per month will apply on my next billing...I normally do not complain, but when nothing has been done to resolve on-going problems what can possibly be the justification for this increase.  If someone is on a Two year signed contract with specific rates, no increases should be applied until that two year signed contract expires.

I don't mean to RANT, but with the history of my problems, I am just getting a "little" frustrated.