Gateway not working - 2 weeks to get someone out

Discussion created by bcrider on Jan 24, 2013
Latest reply on Feb 8, 2013 by [shaw]andrew

We have been pretty happy with our Gateway system since we came over from Telus a few months ago.  imagine our surprise when we learned that we won't have a tech out for 2 weeks To look at our failed Gateway system.  Our appointment is 14 days from when the Gateway malfunctioned - totally unacceptable. 


None of the 3 portals work and we cannot access our recorded shows or movies.  We have cable coming into the house - internet and phone work well.  I replaced the 4 month old cables as instructed and have rebooted countless times.  All we get is a blank screen.  The online guy rebooted from his end but no joy there as well. 


So now we wait.