Where is the manual for the units?
MG5225G/NA and MP2000NA
Like to set them up myself!!
The short answer is you can't install it yourself. No csr/tsr should or would provision a new install if a tech is not doing the install. The problem is that it's not simply putting a filter on and away you go. Levels need to be within specification, especially for converged. I would suggest calling in and scheduling a tech to set it up, that way you are not using up your own time trying to install a system that a tech is required to do.
Normally i believe the techs do bring the moca filter, i don't think they come in the box. If they come in the box i stand corrected.
Official user documents are located here
Shaw Gateway Experience — Learn more about the Gateway, setup and troubleshooting - Shaw.ca
You can't because they require other pieces not included... low-pass filter for example
which i have but like access the unit to setup network and wireless and stuff.
cant get into it.
Ok, I thought the installer brought that piece,
Basic install, low-pass filter installed on main cable line coming into home, and the Gateway installed somewhere out of the way (out of sight, out of mind), connected to a cable outlet, and the Portal connected to your TV and a cable outlet.
@Kevinds, I just wanted to elaborate on your setup suggestion.
The standard requires the Gateway and Portals to be isolated from all other equipment in the home. Through the splitting network in the home there will usually be a cascade of splitters, and off one of those splitters outgoing legs will be another splitter that has the MoCA filter on its input. That splitter/filter contains the MoCA network. This helps to prevent the MoCA signal from interfereing with other equipment in the home.
The MoCA filter should not be on the main line into the home.
I don't think that is necessarily true. I would imagine it would be at the tech's discretion on where the moca filter goes, as every house, condo, town house etc does not have the same layout. I assume that some places may require a filter to be placed on other non moca devices if the networks could not be separated. The way mine is set up had to be done this way, no other way around it.
I can tell you mine is right off the main drop coming into the home Of course i could be wrong, however there are still cases where techs seem to not follow standardized methods.
MoCA signal is > 1GHz, all of the other cable hardware stops at 1GHz, so no interfence
The Comcast 'anyroom' DVR install guide advises their contractors to install the filter before the main splitter (found by Google) and they call it Point of Entry filter.
It's primary purpose is to prevent two Gateway systems by neighbors from being able to see each other, increasing power to communicate, only for the devices to tell each other, not authorized.
The installer that installed mine, wanted to put the filter before the main splitter, but I didn't want my internet connections taken down for this install, so it is between the first and second splitter here.
Kevinds, You are correct, the MoCA D band that is allotted for cable use starts at1.125GHz.
We have been aware of how Comcast uses the MoCA filters within the home since we started looking at using MoCA ourselves. The Standards group determined that the filter is better used on the input to the splitter where all the MoCA devices are located. This has several benefits to us.
Firstly, it minimizes the number of connection points within the home, and the number of parts required for install.
Secondly, the filter reflects the MoCA signal back into the MoCA network (Return loss) and minimizes the losses that the MoCA signal goes through to communicate between devices. This is advantageous in keeping a reliable connection between the portals and the Gateway. Otherwise the MoCA signal would suffer great losses through the port to port isolation built into the splitter, or have to reflect off the MoCA filter at the ground block after suffering large insertion losses through a cascade of splitters.
Thirdly, It minimizes the strength of harmonics that are created by the high amplitude MoCA signal. These harmonics have been known to interfere with DOCSIS modems, and we have studied this in the lab. It requires a specific combination of DOCSIS and MoCA channels , but it is still a customer impact we wish to avoid.
There may have been a miscommunication to that particular installer that visited your home, but I assure you that all the training documents and ourstandard states we should be isolating the MoCA network within the home.
I hope this helps.
The moca filters should not be in the box and are only to be provided by the technician.
does it not have built in networking? i see 4 ports on it and if i
hook up to it to log into the box and cant.
The built in networking hasn't been enabled yet, probably sometime this year.
The networking components in the Gateway are not enabled at this time, so it's normal that you can't log in to it. There are plans in place to have those features enabled, so it's something we may introduce later.
Your link sends you to the user guide page. They are the same as what comes with the equipment. There is also some FAQs. The 1st one gives you a link to another page about Gateway/ Portal planned upgrades that hasn't been updated since August 2012 <<< "Very useful, timely information" Typical of Shaw >>>> Just like the Internet features advertised, but Not Available..Pretty bad effort on Shaw's part for some very expensive equipment that is being sold under False pretenses. I know that these comments have been made before, but it really bothers me when we only get outdated or completely erroneous information from a service provider that charges premium prices for inferior service! ! !
so what does that mean ... another 140 dollar installation fee ( what we paid for the first set up ) ???
Installations are free, who charged you $140?
Here in Prince Albert the person on the phone said that and the person who installed it did !
we moved from sasktel to this and so far has been quite expensive and the only extra is faster downloads but upload speed is the same and phone service is ok too because we went with the bundle!
I am curious about the $140 install charge. The highest amount we charge for any install or connection fee, is $49.95.
I will send you a PM for your account details and will look into this for you.
it was the install fee plus 1 month fee in advance
what does it cost to get gateway and 2 portals installed ?
For the Gateway, there is no install fee. We may have quoted a $50 up-front payment which goes to your account and is not a fee. We are currently waiving that for new customers.
Hope that helps
getting rid of 3510 PVR (too many problems) and replacing it with Gateway MG 5225 G (500gig). Honestly, is it a good idea to replace it? Are there problems with Gateway? I can see that the installation of it is not as easy task as it was with 3510. I want to ask you:
1.) is the picture and sound quality the same as with 3510?
2.) There is a cooling fan at the back of unit. Is it noisy? Does it need maintenance?
3.) Does it have an HDMI outlet to be plugged into a TV? Will it handle 3D?
4.) Can the receiver and portal sit next or on the top of each other under the TV?
5.) Remote controller comes with the package? Do you need 1 for portal and 1 for receiver?
6.) Will this Gateway PVR and portal work well with our 65" Samsung 3D Smart TV?
7.) Will it work with WIFI in my home? Will the installed filter/s interfere with my home wifi network?
8.) Is there a user's manual for this product?
9.) Will I be able to record 2 shows at the same time? I will have 1 portal only.
I hope that you would be able to answer these questions for me as I am a bit confused and concerned after reading some comments and customer reviews about this product.
Thank you so much,
i'll answer your questions For the first two you asked, i would say if your satisfaction level with the 3510 is not where you want it to be, gateway is a great alternative but does have a higher price point, as it is the premier product in our offerings. Does it have problems? There are minor annoyances most of which are resolved by the imminent code release of 7.1 coming soon. I welcome other members to fill their experiences with the system. I am running 7.1 and its night and day compared to previous releases.
1). Many people say the picture quality is better on gateway, which is attributed to the hardware chipsets. My personal opinion as well is gateway picture quality is superb. Audio will be the same as D5.1 is passed through.
2). The gateway must be paired with a portal. The gateway in most cases is hidden away in the basement or somewhere out of site. There are cases where that may not be possible, but is something that should be worked out with the tech doing the install. The fan can be noisy when it ramps up on the rpms. The portal on the other hand is fanless and is convection cooled. If the gateway is out of site, out of mind, you won't hear any fan noises
3) the portals that connect to the TV do have hdmi. Yes they support 3D and 1080p. 1080p is only offered on VOD at the moment.
4) not sure what your definition is of a receiver. If you are talking about a gateway and portal being stacked, it can but you should put spacers as the bottom of the portal can get hot. You should not place a portal directly on top of any equipment that generates heat, as that heat will transfer into the portal.
5) remote controls come with each portal that is purchased, i am assuming again your definition of receiver is gateway and there is no remote for that. It is headless and has no video ports. They gateways main job is to route video and data to portals.
6) yes it works well on all HD capable TV's, even older TV's too that have proper connections.
7) the gateway and portals will not interfere with your internet/wireless.
8). Yes there is. Full user guide is located here. http://shaw.ca/uploadedFiles/Gateway/downloads/Shaw_Gateway_Experience_FullUserGuide.pdf
9) you will be able to record 6 HD channels at one time. And that is with watching one recording, or 5 HD's and 1 HD live. Amazing or what
if you have any other questions to ease your concerns, feel free to ask and we will assist.
Thank you so much for the answers. Just to clarify: record 6HD channels at one time...with only 1 portal? Is the connection from gateway to portal wireless? How far away can Gateway box be from the portal? Any maintenance needed for the fan? Must I keep both units ON all the time or I should turn them Off when TV is not in use? Will the technician when installing it next Tuesday be able to get ALL available Updates, including 7.1?
I hope I am not bothering you with asking all these questions, but after not so pleasant experience with 3510 PVR, I hope that I am doing the right thing. I've been with Shaw for many, many years and all was ok until I got that 3510. I wish that the new Gateway will serve us better with much less headaches and troubles and I will spend less time reading and writing to Shaw and Shaw Support Community. I don't want to a pain in the neck but I have to do what is best for us. I want us to have a pleasure watching TV without being constantly interrupted with errors, reboots, broken recordings, etc...
I appreciate you help. Thank you again, alman
The Gateway does all the work,
The Gateway can have 6 channels incoming, and when a Portal wants to watch something, it sends the video stream to the Portal.
The connection between the Portals and the Gateway is done with the cable lines in your home, not wireless, so there isn't a distance limitation.
The 7.1, no idea when that will be released it, but it isn't required for the Gateway to work properly. It is supposed to make it work better though
Maintenance for the fan, unless your workspace is very dusty, blow the dust out of the Gateway on a yearly basis, same as a computer...
There is a learning curve for the Gateway, it is different format/setup then the older style guide, I have had mine for 2 months now (Gateway and 2 Portals), from the DCX3400, there are a couple minor things I dislike, but comparing those two PVRs, Gateway is my choice, and would be an easy decision to make.
**If you have other equipment than just a TV and a Portal, you will want to look at getting a different remote than what comes with the system**
haha, you beat me to to it
no worries about asking questions.
1 Portal can record 6 hd and playback 1 recording, or record 5 HD and watch 1 HD Live.
if you had 6 portals, you can record 6 and watch 5 (supported) simultaneously.
THe portals and gateway do not connect using wifi, but through coax. I have had my unit now for a year and a half an no maintenance on my fan requIred. the boxes must be kept on at all times, however the portal draws less power than other boxes in standby. The tech will install all updates so that you are on 7.0.4, and when 7.1 is released to the public, your boxes will update automatically.
no worries about the questions, would rather you have all information up front so that you feel comfortable.
Thanks guys, now I do feel more comfy. alman
Nothing to install the Gateway&Portals, the install should be free, because we are not allowed/able to install them ourselves
New account setup, sure I can see that, cost first month's services billed in advance
Thanks kevinds and mark_vse!
I agree with with waynech there seems to be no hurry in SHAW'S part to actually to live up to the hype of the gateway features,it's been almost two years and it hasn't come close to what's SHAW'S advertises it suppose to do.and code update 7.1 has taken months to be released,Shaw great line it;s coming.
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