AnsweredAssumed Answered

Can't reach happydesigns.com or strawberryvalepreschool.org

Question asked by happyjud on Jul 1, 2015
Latest reply on Jul 28, 2015 by kevinds

Greetings! Continuing from webmeister Bud on Twitter: "@Shawhelp @CWHupdates Hi! http://t.co/bnM3NJzmeG & http://t.co/pdsnZdGfhz are timing out at … , I was asked to escalate my issue here.

 

Starting about 12 hours ago, I became unable to reach www.happydesigns.com or www.strawberryvalepreschool.org from my home Shaw connection.

 

www.happydesigns.com is my website, and I was working on it when I noticed. I check www.strawberryvalepreschool.org because I know it's on the same server at CanadianWebHosting.com.

 

I can reach these sites from my work computer (Shaw Business), on my phone's data (some other place), but not on any device connected to my home Shaw router (Cisco DPC3825).

 

I've rebooted my computer and router, done the Cmd ipconfig/flushdns trick, and factory reset my router, but to no avail.

 

I was asked to come here with a traceroute on those sites, so . . . here I am! I thank you in advance for your time!

 

=)

 

tracert happydesigns.com

 

Tracing route to happydesigns.com [67.231.22.13]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms     4 ms  192.168.0.1

  2     *        *        *     Request timed out.

  3    12 ms    14 ms    14 ms  64.59.162.117

  4    14 ms    14 ms    13 ms  rc2bb-tge0-14-0-6.vc.shawcable.net [66.163.68.129]

  5    19 ms    15 ms    17 ms  206.41.104.1

  6    93 ms    13 ms    14 ms  64.34.109.172

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

 

Trace complete.

 

- - -

 

tracert strawberryvalepreschool.org

 

Tracing route to strawberryvalepreschool.org [67.231.22.16]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     *        *        *     Request timed out.

  3    16 ms    13 ms    14 ms  64.59.162.117

  4    20 ms    25 ms    15 ms  rc2bb-tge0-14-0-6.vc.shawcable.net [66.163.68.129]

  5    14 ms    13 ms    14 ms  206.41.104.1

  6    22 ms    17 ms    17 ms  64.34.109.172

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

 

Trace complete.

Outcomes