I need help in identifying a hard drive that is compatible with the Arris Gateway, please. I read through the earlier threads. I even went out and bought the Vantec NexStar MX from Memory Express, with 2-3 TB Hard Drives. I got everything connected, but I don't think the hard drives will work. The system recognizes the SATA connection, but formatting fails. I tried the same new setup with my old Motorola PVR (DCX-3400-M), same problem. So I think the drives I b ought from Memory Express, are not DVR certified, even though they are SATA. Here's what I bought:
Western Digital 3.0TB Sata/64MB Cache - WD3003FZEX - 00Z4SA0
I also don't know if the mode I selected was part of the problem, so I tried JBOD and RAID, but neither took.
I thought I was getting the correct hard drives, so did my sales associate at Memory Express, even though it wasn't the same one as linked in the earlier thread. When I spoke with Shaw customer service, they recommended the support site, so I hope you guys can direct me.
Thanks very much!