AnsweredAssumed Answered

Portal needs to "warm up"

Question asked by flash604 on Jul 7, 2015
Latest reply on Aug 14, 2015 by gamerguy

I have a weird issue that so far I haven't had time to contact support about due to the fact that any troubleshooting would take many days.


Portal A was hooked up to TV A in my living room. TV A is a 47" LCD using HDMI to connect.


We purchased a new TV, a 55" LED, we'll call it TV B. It became the new living room TV.


TV A was moved to the bedroom, hooked up to portal B, and Remote A was moved with it because it was already programmed for that TV.


It behaves weirdly. When you turn the TV on, the portal will not respond to the remote or the buttons on it for about 20 minutes. To be clear, there is no power bars being used, the portal is always one.  The wife now turns on the TV half an hour before bed so she can let it "warm up".


As we tried to figure out what was going on and what the full symptoms were, we tried all the following with no fixes:

  • swapped remotes
  • swapped portals
  • swapped HDMI cables
  • tried a new HDMI cable
  • tried every HDMI port on the TV


At first I thought perhaps portal B's HDMI was defective, but we never knew because until then it was connected to an old SD tube TV via composite cables. But the combo of TV A, Portal A, Remote A and HDMI cable A that worked together just fine in the living room is not working in the bedroom.


With my limited knowledge about HDMI, it seems like it's an extremely long handshake occurring?  Why else would the portal freeze up in response to the TV turning on?  The only thing is, it works sometimes, so then is it not the handshake?  And it worked fine until the move to another room.  It surprisingly worked the last 2 days in a row, but failed again tonight.


The only thing left that I can think of is the coax cabling; but I don't see how it could be causing this issue. Everything works fine after it is "warmed up".


Does anyone have any suggestions?