Hi, I am having trouble logging in with my Mac pro laptop. I can login with my Galaxy S4 mini and my wife's Mac. when I try to login with my laptop it returns me to the login page, it never gives any error messages. Any ideas as to the problem.
It's possible that it's a browser issue with an old login stuck in the cache. Have you reset the browser cache yet?
Thanks for that, when you say reset the browser cache, is that the same as clearing the history.
That's right! We might have made a change to the format of the page at one point and now your browser is trying to load the older version of the page.
Hi Lance, I have cleared the history and every reference to shaw I could find but I can't get any further than the login page.
Are you able to test this with a different browser on your Mac Pro to see if the same issue occurs?
Tony | Community Mod
Hi Tony, I have downloaded Firefox and was able to open the shaw webmail page ok, I pasted the url into safari and it opened ok, but when I tried to open webmail from safari search engine it failed again.
There may be an issue with your safari startup or a setting. I am not sure you have any saved settings or certain settings you have set. If you are able to reset it to default settings that may help.
I have cleared the setting in safari in the advanced section and it seems to have done the job. Thank you for all your help.
Awesome, glad to hear it is all up and running. Let us know if anything changes!
Have an amazing day.
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