In the speedtest.shaw.ca, the reported speed is around 18mbps; however, running speedtest.net with various servers in my area, all results are consistently around 3-4mbps...
Which servers are you using?
Virden, MB used to be one of the best/constant results for speedtest.net
Tried MetroBridge,, In2Net, Skyway... in VanBC area.
The Shaw speed test is local to our network. It'll connect you to the closest server available. As all traffic is on our network we can keep a nice solid connection. When you use speedtest you are heading off network to another provider. We can't guarantee the speed of their server, the load on the server, or the available bandwidth on the other network.
So you can guarantee speeds on your network, actually lets just go ahead and call it a LAN lol. Where else can you guarantee speeds, anywhere else? Is there a single thing on the internet that you could point me to, where you could say ya if you download something from here you'll probably get good speeds?
Actually that is exactly how all ISP's operate, you are on the ISP's "LAN" and they cant gaurantee what happens outside their network since they pay someone else for that service just like you pay them.
Having said that some places you can get some reliable results is.
1. download a game from steam (demo/free games)
2. Download the geforce drivers www.geforce.com
3. Try this speedtest site: http://www.ispgeeks.com/wild/modules.php?name=CapacityTest
I think someone just fixed my internet, I'm actually super happy right now, so I don't think I am even going to bother trying to download those things but thanks for the ideas, could come in handy in the future…
I understand thats how all ISP's operated, but you don't go advertising 20Mbps, AS AN INTERNET provider, if you can realistically only get them 3Mbps. But I'm going to go ahead and shut up right now before anything bad happens, because right now I LOVE SHAW!!!
Well for sure its not right to advertise one thing and not provide it. The problem is ISP's don't actively test/monitor all connections to check it.
If you don't call and complain that something is wrong they wont know its wrong and nothing gets resolved. (I work for a wifi isp and this drives me NUTS!)
If you can only get 3mbps, you can only get 3mbps. As long as they are providing their 20mbit gateway they are giving it their all.
If you ask a plumber to come install a 30inch water main to your home, yet the city can only provide you with enough water to fill it 1/3rd it's not the plumbers fault you can't get a proper fill.
Shaw guarantees the same, a 10/25/50/whatever main, called a gateway. What you get beyond that is entirely upto whoever the data's coming from - nothing to do with shaw. It's not false advertising.
Well unlike something like city water, where the plumber only has 1 source and the city for whatever reason in your hypothetical situation just runs out of water. This is different, your ISP most likely has another ISP, and there are lots of options, and you can get whatever bandwidth you pay for. If another ISP can get better speeds to the same servers than there is no excuse. Let me give you a more accurate hypothetical situation…
The plumber works for the city, and all money is paid to him for plumbing and water…
The customer pays the plumber (installer) to install a 30inch water main (20mbps internet), the company pockets some of the money for themselves, so much so, that the amount of money left over only pays to fill the water main 1/3 of the way. Its not the plumber's fault, its his employer who is at fault.
Yes depending on the size of the ISP, they will do something called transit or peering (Depending on whatever contract/fibre provider)
Even going to something as simple as google there can be 15+ different providers in a single route, lag can happen at any one of them and it has NOTHING to do with shaw so long as it's outside of their LAN.
So what you're saying is that you're willing to bet that its just Shaw having some bad luck with how their network is configured? I would like to know why you are so confident my slow internet speeds (not shaw speeds) has nothing to do with Shaw. If that were the case don't you think all ISP's where I live would have the same problems?
Define 'slow internet speed'
Latency with a certain node? Poor download speeds? Packet loss but okay responses? DNS resolution taking too long?
I'm not saying anything of any sort at the moment. I'm just correcting things a bit, nine times out of ten "slow internet speeds" has nothing to do with the ISP.
9 times out of 10 might be true statistically, but that isn't true with me…
Yes slow download speeds, bad speed tests anywhere outside of Shaw's speed test. When pinging Google, my latency is good, out of 100 packets sent, 1 lost. But ya slow internet speeds, what is so difficult to understand about that? You know the ISP I work for, doesn't have their own speed test, which is how it should be if you ask me, because it means the speeds we guarantee actually mean something.
you do realize "speed tests" are worthless right? Because they differ ISP to ISP the only one that ever matters is the one to your isp, so long as they are giving you your speeds you should be golden. Download speeds from what? 1% packet loss to google is still pretty high, with over 1mil packets sent i've never broken ten loss to google.
and if you work for a wisp then you know "slow internet speeds" isn't useful at all when troubleshooting.
If you really want to troubleshoot it let's try to determine why you are getting those slow speeds.
are we talking torrents? A file server? mediafire/dropbox? or are you talking speedtest.net ? a TON of the nodes on speedtest.net don't support testing above 5-10mbps so those should be ignored, if you run two speed tests against say shaw, then one against vancouver, then another against shaw - and all shaw looks like your getting 50mbit but the one against vancouver is only 20mbit, then there is a bottleneck somewhere.
Well guess what, I'm paying for BB20, and at night when saturation is low, ALL of the speedtest servers give me 18-20mbps, ping goes up to around 58 with other servers but that is the only difference, so don't tell me they don't support it, during the evening is a totally different story, they all drop to 3 (except for Shaw of course). What specific one in Vancouver do you suggest I try, and on what, Speedtest.net?
I am talking about Microsoft.com, I am talking about Youtube, I am talking about about Netflix, so lets move away from me being retarded because I'm getting slow speeds to the little flower shop's server in Saskatoon.
So then tell me, if my speeds to Shaw are good, then why is it that I am not Golden? Why Can't I get a download from Microsoft.com to break 300KB/sec? Why is it when I call Netflix and ask them why my shows aren't streaming in HD anymore do they tell me because we see that you are only streaming at a rate of 3-4Mbps which isn't enough for HD. I guess its just a coincidence that all the speedtest servers (except for Shaw) give me consistent results between 3-4Mbps too.
Is it really so hard to believe that my speeds to Shaw are good, but everything else is not?
Hey Dwonda,An easy measure to determine whether it's shaw or a bottleneck somewhere else (along the path) may be to do two things at once.
E.g download something from say microsoft.com (Good example) while running a speedtest.
If they adversely affect each other then something nearby is capping you out (Probably local tap/cmts that sort of thing.)
But say you get a solid 300kB/s from microsoft while running a speedtest that you normally get 10mbit from and suddenly you get say 150kBps and only 8mbit for speeds then you know its something local (if your connections supposed to be good for 20mbit)
You said something about during peak times its dropping to 3-4mbit ? No real surprise my 100mbit drops to sub 10mbit sometimes, it happens.
P.S please don't use video when trying to compare speeds, netflix, youtube - They are pretty useless due to buffering etc.
you are completely missing the most important part here.
the internet isnt some mysterious unlimited source of porn/tv/etc. the sites you download from or that you view are just computers somewhere connected to the internet. if the source only has a 3mbit upload connection it wont matter that you have 1gbit download capability. all you will see is 3mbit.
if a reputable fast source like steam is slow for you then there is cause for concern but if some random page with cat pictures loads slow its most likely hosted on dialup in russia.
Thanks lipe123, for helping me believe that there is cause for alarm.
---->Most people say "i have slow internet speed" because their throughput is low. that is "slow while downloading/uploading their contents"
Latency with a certain node?
---->Sometimes the latency problem happens on certain routers or hops
Poor download speeds?
---->High latency will reduce the TCP throughput. Some TCPs, like Vagas, can do reasonable job under high latency. Yet you can not achive high throughput under high latency
Packet loss but okay responses?
----> again, this will definitly reduce the TCP throughput.
DNS resolution taking too long?
---->this is udp totally different story
-------> unfortunately, most thoughput problems are due to the ISPs....
Not too sure what your asking from me here, For the most part your exactly right.
I was trying to get the other person to explain their actual issue rather than "My speeds are slow" which is exactly useless for troubleshooting.
I'm a normally very easy-going, very patient person. I've chatted with Shaw's techs a LOT lately but no more. Although I understand why they get people to do the things they do, because there are so many people out there who have no idea what they are doing, It was very frustrating to be treated this way over and over again, to see that it was so obvious they are just going through a list of questions, no matter if they make sense or not for the particular situation. Shaw's tech support to me at least has seemed like it is nothing more than a method of confusion and distraction for its customers. You know don't dare tell them that you're using your wireless modem wirelessly. The techs use a dogmatic approach more than one that exercises critical thinking.
I'm just telling you this to explain why I get so grumpy when more people just try to falsify my claim to slow internet.
"it happens" will never satisfy this, only happens at peak times is more than it sounds, because its the only times that I am not working, this is quite normal behaviour, most people have a schedule very similar to mine. An ISP should recognize this, there is no excuse, especially when you are as big as Shaw. Companies like this get to where they are now because they focus on the bottom line. It would take a large social movement to get the node out here split. They know they can't guarantee speeds yet they sign people up in my area anyway because they know most don't know any better.
Its really sad to hear other customer's be so understanding, when you have to fight tooth and nail to get Shaw to be understanding and issue some compensation to all the people out there who aren't getting what they pay for.
I had a service call scheduled today, the tech called me but I was at work of course, we had a talk anyways and he even told me that lots of people in my area, are scheduling service calls for poor speeds, he said the node needs to be split but of course can't give me any idea of when that would happen.
I will probably be switching back to MTS when my promo is over, but if I wasn't on a promo deal, I would have disconnected long time ago. For now I will deal with it, and I'll stop wasting my time trying to fix it.
Cheers,You win again Shaw.
Ah, i've gone through the same thing, Usually they are pretty good but I had a tech once put me on hold for fourty minutes nearly when I'd asked for my modem to be bridged then comes back with a T2 guy that just asks me to shut off wireless on their natted modem. Most are pretty good in my experience though.
Unfortunately there's nothing you can do regarding an overloaded node/gw.I did that dance before for ~9 months and never had any sort of conclusion with them, even now I get the same deal during peak my 100mbit turns into a 15mbit cap
Hope it works out for you, Cheers
Well, if you are equating plumber=isp, and the plumber knowingly installs and profits with the 30" (or 18mbps) there is a misrepresentation somewhere, no?
Not sure what you're saying, the plumber is just the installer in my hyothetical world, he just does what he's told.
Yes exactly, speed is guaranteed inside their "lan", but not going to the "other network"; meaning of course the internet at large. So, I wonder what difference does it really make to have, say, "extreme" or "high-speed" plan...
Well, as if by magic, as of yesterday I noticed improved speed and speedtest.net is indeed now reporting decent speeds (with various servers), I tested at night and morning.
Thanks Shaw, now I believe you!!!
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