I'm having constant issues on my two iPads, and two iPhones syncing my Gateway app. I spoke to Gateway tech support and all they could offer because it's not a known problen, is the suggestion to delete the app and restart my devices. I've done that numerous timea and still receive this message when trying to Sync to copy settings from my portal:
I just switched to Shaw yesterday and so far nothing but headaches. In addition to deleting and restarting all devices numerous times, i also tried unplugging and restarting both of my portal boxes.