I'm seeing a lot of "image unavailable" when logged on to VOD website for Movie Central and Superchannel tv series.
new episodes are not available.
Good morning olinda,
Thank you for reaching out to us. I have checked with our video operations team and it looks like they are making some updates to adding new content to the site. The content is just not ready but are upcoming new shows. The update should be complete soon for you to access the content.
Tony | Community Mod.
can you please confirm that this has been the case for the last 3 weeks? I haven't seen new episodes for some (not all) mc/sc tv series in that time.
I have inquired with our teams and it looks like this is the first report of the incident on the missing titles and episodes. We have advised our operations team on this and will work on resolving it as soon as possible. We appreciate your patience during this time.
Can you confirm whether you still see this issue? I am currently logged into my own VOD profile and do not encounter the same issue.
thanks for following up and sorry for my late reply.
i'm still seeing missing episodes. some that were originally missing have shown up
ie: major crimes episode 8 is still missing
some new series fail to update or are slow to update (i know that there is generally a 24 hour delay) but its just frustrating. it makes vod something you can't count on.
Terribly sorry for the inconvenience but am glad that some of the missing titles are now showing.
We can have our video operations team take a look again. Is there a specific list shows/episodes not appearing?This way we can cross reference to see if we see the same and give a heads up to video operations.
-major crimes episode 8 is still missing
generally the superchannel tv series are slow to update with new episodes. although the season is likely now over for rizzoli&isles, major crimes, and power were the ones i noticed this problem for.
dr. phil is persistently a problem. it feels like it is only updated on thursday (for monday and tuesday, friday (for wednesday), and sunday (for thursday and friday).
there are likely others but I can't recall others at this time, probably because season is over and new season just beginning for others.
Thank you olinda . We will send that off to our video operations team to look into further. Once we get updates, we'll let you know again.
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