every time i change channels described video comes on and i have to switch back to normal audio. how do i prevent this?
They'll need to know which box it is.
I suspect they will also asked you if you have tried re-booting the box. (Pull the power cord for a few seconds then plug it back in.) See if that sorts it out.
gamerguy is correct, and we'll need some information from you to determine what is going on. Can you please let us know the make/model of the cable box that you have? If you have multiple cable boxes in home, are all of them exhibiting the same issue or only occurring on a specific one? Audio wise, is the cable box going through any stereo system/home theater receiver, or is the cable box directly wired to your TV for audio?
Using HD box. Also started after menu change. When changing channel, descriptive video comes on. I found on the new menu an option "DVS/Language". This allowed me to choose English or Descriptive. Selecting English turned off the descriptive video, however it changed again when I changed channels. I have never used this option, it just appeared after the menu change. After more searching I found on the menu under Settings, Audio, a DVS option. This allowed me to turn OFF the DVS option. I also find the 10 second bar to long. 5 seconds is sufficient.
We have steps for two different receivers that we believe you may be using.
Haven't heard back about this and we were wondering if you were able to get that fixed with the above steps.
Thank you for the information.
I found the solution just before your reply to me.
See my reply to Ken above (number 3).
Ahh, thanks for letting us know!
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