AnsweredAssumed Answered

Gateway App 3.0.3 Not Working on iPad

Question asked by wileyk on Sep 14, 2015
Latest reply on Sep 15, 2015 by shaw-matt

My iPad Shaw Go Gateway app (version 3.0.3) has been working flawlessly until yesterday. Unexpectedly I’ve had sync issues the past 2 days. Currently I am unable to schedule any content from the app guide to the Gateway and receive various error messages. (listed below) I have rebooted the Gateway each morning which only resolves the sync issue temporarily. On the iPad side I have tried logging out and back into the app and also rebooting the iPad but that hasn’t resolved anything. No changes were made to any of my devices.


Here are the errors I have received randomly in the last 2 days when trying to use the app.

1.) The response from your account was not understood by Shaw Gateway Manager.

2.) Your account is currently unavailable. Please try again later.

3.) Shaw Gateway Manager is having trouble communicating with your Gateway. Make sure that your Gateway and Portals are turned on and try again.


The Gateway and Portals are working fine. The iPad is on version IOS 8.4.1


Shaw is there a known issue happening? Any help would be appreciated. THX Gord!