AnsweredAssumed Answered

Remote randomly sends the wrong thing

Question asked by abdba on Nov 3, 2015
Latest reply on Jan 13, 2016 by abdba

I'm wondering if others experience this issue - I do on at least two of my three portals and probably the third as well if I used it more.

 

The problem is that occasionally the remote seems to send (or the portal incorrectly receives) the wrong command.  For example I can be scrolling through a show pressing next->next->next , etc and when I press next one more time, instead it brings up the EPG as if the guide button was pressed.  Or one time I was using the down arrow repeatedly and all of a sudden it interpreted the number 8.  I'm clearly just repeatedly hitting the same button over and over again - I'm definitely not accidentally pressing the other button (i.e. 8 or "guide").

 

The problem is intermittent and I can't reproduce it at will.  The only consistency is that it seems to only happen when pressing a button repeatedly such as when scrolling through a menu or the EPG.

 

Wondering if others experience this also?  Maybe this is just a known "quirk" of the Gateway systems???

 

Thanks.

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